PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from honeyglowco.com (the “Site”). HoneyGlow Co, our subsidiaries and our affiliates care about the processing, confidentiality, and safety of your personal data.

The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to your questions.

When we talk about “Personal Data” in this Privacy Policy, we are talking both about Device Information and Order Information.

What is personal data?

The term “personal data” refers to any information about an identified physical person or a physical person that may be directly or indirectly identified.

How do we use your personal data?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

What personal data do we collect and when do we collect it?

We collect information about you in a variety ways depending on how you interact with us and our products and services, including through our websites, media channels, online and mobile applications, advertisements, and in selected stores.

  • The following provides examples of the type of personal data that we collect from you and how we use that information.

Context

Information we collect

Primary Purpose for Collection and Use of Information

Create a customer account

If you create a customer account on one of our websites, apps, or in one of our stores, we collect your name, email address, and the month and day of your birthday, if you choose to provide it.  Within your customer account, you can also store additional information such as mailing address, phone number, and payment methods. We also collect information relating to the actions that you perform while you are logged into your account.

We have a legitimate interest in providing account related functionalities to our customers and managing access to customer accounts. Customer accounts can be used for faster and simpler checkout, to save your personal preferences and order history, and receive updates about your order details. 

Order goods from our websites

If you place an order on one of our websites, we collect your name, email address, phone number, shipping address, billing address and payment details (payment card number, expiration date, CVV/CVC, etc).

We use your information to perform our contract with you to process your orders and to provide you with the products or services you have requested.

Make purchases in our stores

If you make a purchase in one of our stores, we may collect your name, email address, billing address and payment details (payment card number, expiration date, CVV/CVC, etc).

We use your information to perform our contract with you to provide you with the products you have requested.

Sign up for our mailing list

When you sign up for one of our mailing lists, we collect your email address, phone number, or postal address, depending on your selection.

We share information about our products, services, offers, news and events with those individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.

Participate in surveys

If you choose to participate in a survey or satisfaction questionnaire, we collect information that you provide through the survey.  If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.

We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.

Contact us

If you contact us, such as via our website, customer service center, or social network pages, we collect your name, contact information (email and/or phone number) as well as any other information you provide to us in order to reply.

We have a legitimate interest in managing customer relations with respect to any requests for information or complaints that we receive. We also have a legitimate interest in responding to inquiries related to support, employment opportunities, and other requests. 

Report potential adverse reactions

If you contact us to notify us of an undesirable reaction  concerning any of our products, we collect your name, contact information, as well as any other information you provide to us, including specific health data if you choose to provide it.

We have a legitimate interest in receiving, processing, following up, and responding to, your reports as part of our cosmetic vigilance obligations.  In some jurisdictions, we are also required by law to record information related to product safety and adverse event reports.  We have a legitimate interest in complying with all legal requirements to collect information in the countries in which we operate.

Interact with us on social networks

If you interact with us through our official page on social networks, or if you publish content on a social network or participate in online forums, we collect any content that you choose to provide, which may include your social media handle or account profile.

We have a legitimate interest in communicating with you, understanding your opinions, and providing tailored services and products.

Take part in an event

If you take part in an event, we may collect information about you including your name and contact information.

We have a legitimate interest in operating and managing participation in our events.

  • We also use the following technologies to automatically collect personal data when you browse our websites, use our mobile applications, interact without our content, advertisements, and related features.

Context

Information we collect

Primary Purpose for Collection and Use of Information

Cookies and first party tracking

“Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. For more information about cookies and to update your preferences, please click the “Cookie Settings” available on our websites’ cookie banners.

We have a legitimate interest in making our websites operate efficiently.  We also have a legitimate interest in serving you targeted advertisements.

We will obtain your consent for the deployment of cookies on our websites.

Cookies and Third Party Tracking

We participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. For more information about cookies and to update your preferences, please click the “Cookie Settings” available on our website.

We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.

We will obtain your consent for the deployment of cookies on our websites.

Web beacons, clear pixels, or pixel tags

A “web beacon” (also called a pixel tag or a clear GIF) is a small graphic image placed on website pages, e-mails, advertising, and other marketing communications that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns. This may also include information about your device or browser.

We have a legitimate interest in understanding how you interact with our websites to better improve them, and to understand your preferences and interests in order to select offerings that you might find most useful.  We have a legitimate interest in understanding the effectiveness of our features and advertising, as well as interactions with our e-mail and advertising. We also have a legitimate interest in detecting and preventing fraud.

Web logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

We have a legitimate interest in monitoring our networks and the visitors to our websites.  Among other things, it helps us understand which of our services is the most popular.

 

    • In addition to the information that we collect from you directly, we also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check. 
    • By subscribing to HoneyGlow Co text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

What are your choices and how can you exercise them?

You may have the following choices regarding your personal data:

• Access to Your Personal Data. You may request access to your personal data by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal data that we have about you.

• Changes to Your Personal Data. We rely on you to update and correct your personal data. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain personal data, you may contact us at the address described below.

• Deletion of Your Personal Data. Typically we retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of personal data, or request that we delete your personal data by contacting us at the address described below. If required by law we will grant a request to delete personal data, but you should note that in many situations we must keep your personal data to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

• Objection to Certain Processing. You may object to our use or disclosure of your personal data by contacting us at the address described below.

• Revocation of Consent. If you revoke your consent for the processing of personal data then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

• Online Tracking. We do not currently recognize or respond to automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.

• Promotional Emails. If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you. You can also contact us at the address described below. If you decide not to receive promotional emails, we may still send you service related communications.

• Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

Contact Us

You can exercise any of the rights described above in the “What are your choices and how can you exercise them?” section above directly with HoneyGlow Co by sending an email to customerservice@honeyglowco.com or by mailing a non-registered letter with a document proving your identity to the below address:

HoneyGlow Co

1273 Brentwood RD NE, APT 7

WASHINGTON, DC 20018